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Student Appeals and Student Complaints

FlagsStudent Appeals: A formal request for reconsideration of a college policy or procedure decision. In most cases, an appeal requires evidence of an extenuating circumstance.

Student Complaints: A written statement about dissatisfaction with an academic, discrimination or Title IX matter.

Extenuating Circumstance: An extenuating circumstance is an unforeseen, uncontrollable event such as a serious health condition, illness or injury; a traumatic event such as a natural disaster; divorce; sexual assault; criminal assault; a family emergency; employment changes such as military duty or orders; and mandated work schedule changes or involuntary lay-off/unemployment.

Issues that do not meet the definition of an extenuating circumstance include lack of transportation, roommate problems, incompatibility with faculty, difficult course load, dislike of a course or textbook concerns.

Student Appeals

Academic Appeals

Academic Misconduct

A student charged with Academic Misconduct can appeal the sanction by following the appeal process in the Student Code - Click on Student Code – SBTCE (State Board for Technical and Comprehensive Education) – Policy 3-2-106.1 – Student Code>Section IV B>Student Disciplinary Procedures>Academic Misconduct.

Academic Suspension

A student on academic suspension can file an Academic Suspension appeal for review by the TTC Appeal Committee.  Visit Academic and Financial Aid Appeals for instructions and deadlines about the appeal process and requirements for providing required documentation.

Late Withdrawal

If an extenuating circumstance prevented a student from officially withdrawing from course/courses by the last date to withdraw and this occurred no longer than two semesters ago, submit a Late Withdrawal Appeal form with documentation about the extenuating circumstance to the academic dean for the student’s program of study.

Financial Aid Appeals

Financial Aid Probation Ineligible

A student with a financial aid ineligible status can submit an appeal for review by the TTC Appeal Committee.  Click Academic and Financial Aid Appeals for instructions and deadlines about the appeal process and requirements for providing required documentation.

Enrollment History

Federal regulations limit the availability of Federal Title IV aid for students with unusual enrollment patterns at multiple institutions. Students in this situation receive notification about enrollment history on the Student Aid Report (SAR).  TTC’s Financial Aid office must review all transcripts from previously attended colleges to assess overall academic progress. Go to my.tridenttech.edu > TTC Express > Financial Aid > Financial Aid printable forms.   

Life Scholarship

A Life Scholarship recipient who did not meet academic requirements to continue receiving the LIFE Scholarship because of an extenuating circumstance may file an appeal by the annual deadline directly to the South Carolina Commission on Higher Education or call 1.877.349.7183 to request an appeal packet. Students appealing continuance of the LIFE Scholarship must mail their completed appeal to South Carolina Commission on Higher Education, 1333 Main St, STE 200, Columbia, SC 29201 or fax to 803.737.2297.

Special Circumstances for Financial Aid Awards 

A student who experiences a change in their financial status can request consideration for financial aid award adjustments when special circumstances occur that change the financial information provided on the Free Application for Federal Student Aid (FAFSA). Examples include layoffs and wage/hour reductions, costly medical situations, changes in dependent status, or losing a home to foreclosure. Contact the TTC Financial Aid office for details at 843.574.6110.

Other/Non-Academic

Residency 

A student’s residency classification occurs during the admission process. To appeal residency classification, submit the required Residency Appeal form to the Admissions office at any campus or fax to 843.574.6483 or mail to Admissions Office, Main Campus at the TTC mailing address below.    

South Carolina Tax Commission Debt Collection 

The South Carolina Department of Revenue supports state agencies by collecting on outstanding accounts through the garnishment of state individual income tax refunds. Annually during the fall semester, TTC’s Finance division mails a letter to all TTC students with delinquent balances about the tax garnishment program. The letter includes instructions for students to appeal in writing by U.S. mail to the college’s hearing officer within the 30-day deadline stated in the notification letter.

Student Discipline

A student placed on a disciplinary sanction for student misconduct may appeal the sanction and request a hearing by filing a written appeal within the timeline outlined in the SC Technical Colleges Student Code – SBTCE Procedure 3-2-106.1.

Transfer Credit

A student may appeal a decision of transfer credit not awarded by submitting a course syllabus and/or other pertinent documentation to the appropriate academic department that is responsible for teaching the course at TTC.  If the department head denies the student’s request, the student has the right to appeal to the academic dean.

Extenuating Circumstances – Non-Academic ONLY

To appeal a TTC policy or procedure due to an extenuating circumstance as described above, complete the Student Services Policy Appeal for Extenuating Circumstances form with relevant documentation and submit to the Registrar’s office on Main Campus or the Admissions office at Berkeley, Palmer and Mount Pleasant campuses or fax to 843.574.6696. To appeal an academic matter, follow the appropriate academic appeal processes in the Academic section above.

To submit a completed appeal form by U.S. mail:

Trident Technical College
Attention: (Appeal type and division/office name)
P.O. Box 118067
Charleston, South Carolina 29423-8067 

Student Complaints

Academic Complaint

A student with a concern about a grade, the availability of textbooks, course content, the classroom environment or instructor should follow the Academic Complaint process in the TTC Student Handbook by submitting the Academic Complaint form to the academic dean responsible for the course or fax to 843.574.6789.

Discrimination Complaint

A student with a complaint about alleged discrimination on the basis of age, gender, race, color, national or ethnic origin, religion, marital status, veteran status, disability or pregnancy, submit the Student Services - Discrimination Complaint form.

Title IX Complaint

A student with a complaint about any aspects of sexual violence, sex/gender harassment, sexual discrimination or sexual misconduct contact by email to the Title IX Coordinator, or call 843.574.6208.

To submit a completed complaint form by U.S. mail:

Trident Technical College
Attention: (Complaint type; academic complaint – include academic dean) 
P.O. Box 118067
Charleston, South Carolina 29423-8067