If you are having trouble logging in to one of our systems, if you have forgotten your user name or password or if you need to change your log-in information, you can follow the steps on this page to get help with your problem.
What's my email address?
What's my username?
Your username is normally your first name and your last name, all one word, all lower case (Ex: susanworks). There are exceptions. If your username is an exception, which means it has up to a five-digit number after your name (Ex: susanworks4572), this number was included in the acknowledgement letter you received from the Admissions office after you applied to Trident Technical College. Click here if you do not know your username. You CANNOT change your username.
I’ve never logged in before, what's my password?
Your password is originally set to 'Aa' plus the last six numbers of your social security number plus '$' (Ex: Aa######$), with ###### being the last six numbers. You will be required to change this temporary password the first time you log in.
Password Recovery and Reset Help
If you have forgotten your password and you have already set up your Password Recovery information you can reset your password using the Password Reset Service.
If you still cannot log in you can submit an online help request or call (843) 574-6999. Login Support is available Monday – Friday from 8:00 am to 11:00 pm.
Password Change and Recovery Information
In order to secure your account, the first time you log in you will be asked to set up your password recovery information. This way you can verify your identity before making changes to your account. You can update this password recovery information using the Information Recovery Page.
If you want to change your password for any reason you can also use the Change Password Page.
The password requirements are
- At least 8 characters
- 3 different types of characters (I.E. upper case, lower case, numbers, special characters)
- Cannot contain your name
- You cannot reuse old passwords