Greeting guests and answering questions
Checking guests in and out, assigning rooms and processing payments
Tracking occupancy records; taking, confirming or changing room reservations; and providing information on the hotel’s services and policies
Answering phone calls, taking and delivering messages for guests, and handling guest requests or complaints
Hospitality and tourism professionals may work for hotels, motels, resorts, conference centers, governments, historic venues, cruise lines, and tourist attractions around the world.