Research > Tutorials > Troubleshooting Access to Library Databases
Troubleshooting Access to Library Databases

If you are having problems accessing the Library's databases, check your computer's pop-up blocker and cookies settings. 
If the problem still persists after following the directions below, contact a librarian for assistance.


To change your cookies and pop-up blocker settings:

INTERENT EXPLORER

  1. Select the “Tools” button on the tool bar.
  2. Select “Internet Options.” from the drop-down menu
  3. Select the “Privacy” tab. 
  4. Click the “Sites” button to enter trusted sites you are willing to accept cookies and pop-up windows from.
  5. Enter TTC's web address into the "Address of website" box.  
  6. Click "OK" to accept the changes.

FIREFOX

  1. Select the “Tools” option in the menu bar.
  2. Select “Options” from the drop-down menu.
  3. Select the “Privacy” tab. 
  4. Choose the "Accept cookies from sites" and "Accept third party cookies" options.  You can also choose to accept or deny specific sites to accept cookies from by selecting the "Exceptions" button and entering the web addesses.
  5. Click the "Content" tab to select the "Block pop-up windows" option.  You can also choose to accept or deny specific sites to allow pop-up windows from by selecting the "Exceptions" button and entering the web addresses.
  6. Click "OK" to accept the changes.
graphic element grey banner Trident Technical College, Charleston South Carolina

 

Trident Technical College, Copyright ©2009