Who can sign up for the CruiserAlert message option?
CruiserAlert is available to current academic credit students, as well as full- and part-time employees and adjunct faculty.
Will the college or my cell phone company charge me for text message alerts?
There is no charge sign up to receive text message alerts. Your service provider may charge a fee for delivery of messages based on your current calling plan.
What will the alert system messages tell me?
Message alerts will provide the type of emergency and indicate possible action.
How will I tell the difference between a emergency alert from TTC and other text messages/e-mails I receive?
E-mail messages will appear with the subject line "TTC Emergency." The text sender will appear as “TTC Emergency” and Caller ID will be displayed as 843.574.6262 (this is the college’s Infoline number).
Can I include long distance phone numbers?
Telephone numbers in the United States are accepted. The system will not accommodate international numbers.
Can I register more than one mobile device or e-mail address?
You can enter up to five different phone numbers (to receive voice and text messages) and four additional e-mail addresses as your alert profiles.
What if my mobile device is not set up to receive text messages?
If your mobile device is not set up to receive text messages, then you cannot participate in the text message system. Contact your cell phone provider if you are interested in receiving text messages. Some pre-paid cell phones cannot be registered due to limitations of the providers’ service.
What if I don’t have a cell phone?
The text message system is one of several ways in which the college will attempt to contact students, employees and the public in the event of a emergency. See the Emergency Alert System page for other communication methods.
What if my phone number or e-mail address changes?
If you change your cell number, return to the CruiserAlert registration page and update your MyAlert profile information.
What if I change cell providers?
If your cell phone provider changes after you have registered, return to the MyCruiserAlert registration page and update cell phoneyour information.
What if my cell phone provider is not listed as an option on the registration page?
Certain providers are not set up to receive text messages from an e-mail account. As such, at this time you will not be able to register with EAS Mobile.
After I have registered, how do I confirm that my cell phone will receive an alert?
After you have entered your mobile phone number and identified your carrier, you will receive a text message on your phone with a case-sensitive activation code. You must enter this activation code in the given area in order to complete the activation process. After you enter the activation code on the CruiserAlert page, you will receive a message on your mobile device that the profile has been activated. Your mobile provider may charge a fee for delivery of messages based on your calling plan. If you have questions about this cost or your ability to receive a text message, please check with your service provider. TTC will also conduct EAS Mobile tests each semester.
What if I do not receive the activation code or message on my mobile device?
Verify Information
Make sure you have entered the correct mobile phone number and carrier. If either is incorrect, simply re-enter the correct information.
Blocked Message
Your carrier may have blocked the activation code text message. Check your carrier’s Web site for instructions on adding CruiserAlert to your carriers white list and turn off any blocking features.
Carrier Delay
Your carrier may be busy causing delayed delivery. Check with your carrier for these conditions.
Carrier-Specific Help
Click here to review additional information that may be specific to your mobile carrier.
Can I opt out of EAS Mobile and EAS Email?
You can easily remove phone numbers and/or e-mail addresses from the CruiserAlert system by clicking on the phone number or e-mail address in CruiserAlert and then clicking “delete” in the pop-up box that appears. To temporarily suspend messaging to a phone number or e-mail, click on the “stop alert” button next to your phone number or e-mail address.
Problems?
After you have checked to be sure that you have entered your information correctly and if you still find you cannot register, call TTC’s CampusCruiser Helpdesk at 843.574.6999 and select option 2, or e-mail CCAdmin@tridenttech.edu for assistance or check the Support tab in CampusCruiser.
