Continuing Education

Continuing Education > Sept. - Dec. 2009 Fall Course Schedule > Certificate Program for Managers

Certificate Program for Managers

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Leadership Fundamentals Certification Program
Each of the five courses is an integral part of the Certificate Program for Managers. This program is designed to improve your interpersonal and supervisory skills in an environment that encourages learning and participation. The 35-hour program equips you to succeed in today’s challenging work environment. You will learn:

How to improve communication with peers, subordinates and supervisors
How to link your strengths to your job task
Coaching skills to enhance productivity
Organization and time management tips to improve efficiency

Courses are listed in recommended order:

Making the Transition to Supervisor

This unit is an introduction to the other core courses and should be completed first. Topics include top issues for new supervisors, supervisory functions and characteristics of effective supervisors. Leaders complete the Leadership Style/Perception of Self instrument to evaluate the influence of behaviors used when engaging with others. Books included

XPPP 504-510

10/13

9 a.m.-5 p.m.

$139

Improving Personal Organization

Learn skills to improve personal organization through behavior, planning, analysis, organization and time management. At the conclusion of this course, you will be able to identify internal and external factors that reduce personal organization; write and prioritize goals; analyze work to identify value-added work; improve organization of work to improve job performance; and enhance time management. Books included

XPPP 651-510

10/20

9 a.m.-5 p.m.

$139

Fostering Open, Honest and Effective Communication

Effective communication skills are a must for any supervisor. Topics include verbal and nonverbal communication, personal communication styles, effective listening, presenting messages, and barriers to communication. The practical techniques covered in the class help you become a better communicator in your workplace. Learn the basic principles to communicate effectively, identify your own personal communication style, explore the communication process and nonverbal messages, identify the steps and practice listening to understand, and sharpen questioning skills. Books included

XPPP 505-510

10/27

9 a.m.-5 p.m.

$139

Coaching to Improve Performance

Feedback is how managers create excellence on a daily basis. Coaching is the single most important method that supervisors, managers and leaders can use to increase the ability and productivity of their staff. Unfortunately many managers don't do nearly enough of it. This course provides the tools for coaching effectively. Books included

XPPP 650-511

11/3

9 a.m.-5 p.m.

$139

Understanding Human Behavior

This session provides you with the skills to work through conflicts, negative thinking and other blocks to individual performance. Learn how to effectively use teams and create a motivational environment. Books included

XPPP 506-511

11/10

9 a.m.-5 p.m.

$139