The Supervisory Certificate Program consists of 35 training hours. The course descriptions are listed below. New materials are used for courses to enhance participant learning. This program is recommended for those who wish to improve their interpersonal and supervisory skills to succeed in today's challenging work environment.
Courses are listed in recommended order:
Making the Transition to Supervisor
This unit is an introduction to the other core courses and should be completed first. Topics include top issues for new supervisors, supervisory functions and characteristics of effective supervisors. Books included
XPPP 504-502
6/3
T
9 a.m.-5 p.m.
$135
M
Improving Personal Organization
Learn skills to improve personal organization through behavior, planning, analysis and time management. Books included
XPPP 651-502
6/10
T
9 a.m.-5 p.m.
$135
M
Fostering Open, Honest and Effective Communication
Learn about verbal and nonverbal communication styles, effective listening, communicating during conflict and barriers to communication. Books included
XPPP 505-501
6/17
T
9 a.m.-5 p.m.
$135
M
Coaching to Improve Performance
Feedback is how managers create excellence on a daily basis. Coaching is the single most important method that supervisors, managers and leaders can use to increase the ability and productivity of their staff. Unfortunately many managers don't do nearly enough of it. This course provides the tools for coaching effectively. Books included
XPPP 650-502
6/24
T
9 a.m.-5 p.m.
$135
M
Understanding Human Behavior
This session provides you with the skills to work through conflicts, negative thinking and other blocks to individual performance. Learn how to effectively use teams and create a motivational environment. Books included
