Customer Service

Certificate: Business
Credit Requirements: 27 Semester Credit Hours

This certificate provides skills that assist individuals to succeed in the competitive workplace of the 21st century. Studies in customer service/customer relations, sales principles, ethics, problem solving and decision making, interpersonal relations and communication augment the traditional skills required in business and industry.

Admission into this program requires proof of high school graduation (or GED) and qualifying scores on SAT, ACT or the TTC placement test.

Recommended Sequence of Courses

First Semester - Fall
	MKT 101	Marketing	3
	MKT 110	Retailing	3
	PSY 110	Applied Psychology	3
	QAT 105	Total Quality Systems	3
Total 12
Second Semester - Spring
	MKT 120	Sales Principles	3
	MKT 130	Customer Service Principles	3
	MKT 250	Consumer Behavior	3
Total 9
Third Semester - Summer
	CPT 101	Introduction to Computers	3
or	CPT 102	Basic Computer Concepts	3
	SPC 209	Interpersonal Communication	3
Total 6