Contact your instructor or email d2lhelp@tridenttech.edu If you email D2L Help, please include: Your first and last name  The last 4 digits of your social security number The course(s) in which you are enrolled (for example, ENG 101 W01) The statement "Please reset my password." D2LHelp will respond to your message during normal working hours only—generally, Monday - Friday, 8 am to 5 pm, except for holidays.