1. What are hardware and software requirements for an online class?

Students must have access to a computer with an Internet connection and a WebCT compatible web browser (see the browser tuneup page at http://www.webct.com/tuneup). Some courses may require additional equipment, software, and skill prerequisites. Additional requirements will be listed in the college’s On Course publication. Contact the instructor if you need further information about a particular course. Students are automatically assigned an e-mail account in CampusCruiser when they register for a class. Important messages from the college will be sent to your Campus Cruiser account. Check it often. 

To look up your Campus Cruiser e-mail address, go to http://www.tridenttech.edu/apps/emailidlookup/studentemail.aspx.

2. What prior competencies are needed for an online class?

• Basic computer skills in word processing (Microsoft Word or compatible)

• Experience using a web browser (searching, downloading, uploading, etc.)

• Ability to send and receive attachments using e-mail

3. How do I log in to WebCT?

See the WebCT Login Instructions.

4. Who should I contact if my Internet connection is not working?

If you experience problems with your Internet connection, first contact your Internet Service Provider (AOL, BellSouth, Knology, etc.). The ISP could be having problems with the connection that may be interfering with service.

5. Who should I contact if I have problems with WebCT?

For technical problems, email webcthelp@tridenttech.edu or call (843) 574-6522. When contacting WebCT Help, students should include:

• their first and last names

• the last four digits of their social security number

• the course(s) they are enrolled in

• the EXACT wording of the error message or a screen print of the message

For course content issues (assignments, feedback, grades, etc.), students should contact their instructor. If the instructor cannot be located, students should contact the Distance Learning Instructional Support Coordinator.

6. How do I contact my instructor?
   
   Through the email icon in your WebCT course. You can also find the instructor’s college email address in the On Course publication (schedule of classes).
    

7. What distance learning classes does Trident offer?
   
   For a list of distance learning courses, visit the TTC Course Schedule and choose a Course Subject, Course Format, Term, and then click Search.
   

8. How do I register for a distance learning class?

If you are a current student you can register online at https://ttcexpress.tridenttech.edu/WebAdvisor/WebAdvisor or you can register in person at one of TTC’s three campuses. Registering for distance learning classes is the same as for traditional classes.

9. As a distance learning student, will I be required to come to campus?

Course in a Bag students are required to attend an orientation before classes begin. They are also required to take exams at the testing center. Contact the Distance Learning Instructional Support Coordinator for more information.

Some online instructors may require students to take their mid-term and final exams at the testing center as well.