Academic Programs > Distance Learning > FAQs
FAQs


1. What are the essential functions for online and mixed-mode students?
2. What are hardware and software requirements for online and mixed-mode students
?
3. How do I log in to Desire2Learn (D2L)?
4. Who should I contact if my Internet connection is not working?
5. Who should I contact if I have problems with D2L?
6. How do I find the online courses that Trident offer?
7. How do I register for an online class?

8. As a student enrolled in an online course, will I be required to come to campus?
9. What prior competencies do I need for an online class?







  
  1. What are the essential functions for online and mixed-mode students?  
       Essential Function   Description
     Cognitive    
      Convergent Thinking Ability  The ability to remain on task and focus on the completion of those tasks
      Time Management Skills

     Skills necessary for the organization, the pacing and the completion of tasks that are time-sensitive

      Critical Thinking Ability  The ability to perceive a variety of views on a subject matter, to assess the veracity of those perspectives and to make a conclusion using linear reasoning
      Problem Solving Ability  The ability to conceptualize the  permutations of a problem, to systemically eliminate all permutations that seem implausible or illogical and draw a conclusion
      Learning Transference  Ability to take learned knowledge and accurately apply it to a novel situation
      Computation Ability  Ability to understand the concept of numbers, to apply all mathematical functions and accurately conclude an answer.
     Affective    
      Netiquette Knowledge  Knowledge of the rules of communication when communicating via electronic formats
      Social Interaction Ability  Ability to express one's self in a fashion that  reflects a civil society
     Physical/Motor    
      Visual Acuity  Normal visual ability
      Auditory Acuity  Normal hearing ability
      Basic Keyboard Skills  Ability to complete accurately keyboard functions
      Mouse Skills  Ability to  use a mouse to point and click
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  2. What are hardware and software requirements for online and mixed-mode students?

Students must have access to a (1) computer with a DSL, Cable or Network Internet connection and (2) D2L-compatible web browser (see the D2L System Check page at http://onlcourses.tridenttech.edu/d2l/tools/system_check/systemcheck.asp?ou=6605). 

Some courses may require additional equipment, software, and skill prerequisites. Additional requirements will be listed in the college's On Course publication.

Contact the instructor if you need further information about a particular course. 

Students are automatically assigned an e-mail account in my.tridenttech.edu when they register for a class and should check it often. Important messages from the college will be sent to your my.tridenttech.edu account.  

To look up your my.tridenttech.edu e-mail address, go to http://www.tridenttech.edu/apps/emailidlookup/studentemail.aspx 

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  1. How do I log in to Desire2Learn (D2L)?

See the D2L Login Instructions.

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  1. Who should I contact if my Internet connection is not working?

 

If you experience problems with your Internet connection, first contact your Internet Service Provider (ISP) (e.g., BellSouth,
Time Warner, Knology, Home Telephone, etc.). 
The ISP could be having problems connecting to your home, so you should
check this first. If you can get access to other sites on the Internet, please submit a 
D2L Help Request.


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    5. Who should I contact if I have problems with D2L?

For technical problems, submit a  D2L Help Request  and complete all the requested fields in the form. 

Also, you need to inform your instructor that you are having a problem and have submitted the help form.

Typically, you should receive a reply within one business day from the time you submitted your request.
Student technical support is available the following times:

Fall/Spring*       Terms:          8:00am 5:00pm Monday Friday

Summer*           Terms          8:00am 5:00pm Monday Thursday

                                             8:00am 12:00pm Friday

·     * Except for College holidays

For course content issues (assignments, feedback, grades, 404 errors etc.), students should contact their instructor.


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  1. How do I find the online courses that Trident offer?

    For a list of distance learning courses, visit the TTC Course Schedule and 
    (1) choose  Course Format (drop down menu; chose "Online Courses"), (2) select Term, and then (3) click Search.

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  2. How do I register for an online class?

If you are a current student you can register online in my.tridenttech.edu or you can register in person at one of TTC's three campuses. Registering for distance learning classes is the same as for traditional classes.

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  1. As a student enrolled in an online course, will I be required to come to campus?

Individual course sections sometimes have different critera that may require on-site attendance, but most do not. It is always best to contact the instructor or department head prior to enrolling in an online course. You can follow this path from the TTC Homepage to send an email to the instructor of the course to their Outlook email:  TTC Homepage>>Web Resources/ Faculty/Staff Resources>> Faculty/Staff Directory. If it is listed as TBA, please call the College' general telephone number (843-574-6111), press "0" and ask to speak with the department head for the specific course.

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  9.   What prior competencies do I need for an online class?

  • Basic computer skills in word processing (Microsoft Word or compatible)
  • Experience using a web browser (searching, downloading, uploading, etc.)
  • Ability to send and receive attachments using e-mail

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