QUALITY COUNCIL PURPOSE

The Quality Council of Trident Technical College is responsible for managing all of the elements of the College’s quality initiative.

1. PLANNING
   • Reviews annually the College-wide outcomes of the quality initiative for the previous yearEstablishes objectives for the ensuing year, which are consistent with the College’s institutional goals and strategic objectives
     
     
2. DATA COLLECTION
   • Collects information through forums involving the faculty and staff Monitors the organizational climate and customer satisfaction level through surveys and other data collection methods 
   • Takes immediate action or makes recommendations for improvements, based on results and feedback 
     
     
3.  INSTITUTIONAL EFFECTIVENESS
   • Develops effectiveness indicators for the IE assessment of the College’s quality initiative Collects appropriate data, reviews assessment results and suggests changes
   • Reviews annual Commission on Higher Education IE reports for information and for identifying potential projects relevant to existing or planned quality activities
   • Fosters concepts of Institutional Effectiveness as set forth in the SACS "Criteria for Accreditation"
     
     
4. PROFESSIONAL DEVELOPMENT
   • Strengthens knowledge of quality principles and practices through participation in college and community events
   • Monitors, for continual improvement, the Introduction to Quality course, supervisory skills training, new staff orientation, front line training (Connections,) and other training specifically identified by Quality Council 
   • Provides input, as appropriate, into professional development opportunities at the College and plans the events for professional development day for employees
     
     
5. PROCESS IMPROVEMENT
   • Identifies processes to be improved Charters cross functional teams
   • Hears periodic reports from teams prior to their final presentation in order to ensure adherence to the project statement and the Improvement Process; use of appropriate quality improvement tools; and formulation of data-based recommendations
   • Assists teams in identifying stakeholders, to help ensure their input
   • Provides information that may not be readily available to the team
   • Receives the team's final presentation and reviews its recommendations
   • Assists in implementing team recommendations, as needed
   • Leads the College’s recognition of the teams' efforts
   • Monitors the implementation of team recommendations, in order to ensure success
     
     
6. COMMUNICATION
• Maintains an environment conducive to change by providing the College community with quality awareness activities and formal communications relating to the quality initiative 
  
  
7. EMPLOYEE RECOGNITION
• Establishes and oversees a system of employee recognition including recognition of individuals, work groups, divisions, departments and process improvement teams