TRIDENT'S TOTAL QUALITY ...

involves everyone at Trident Technical College

Everyone must do his/her best and the system that is in place must also help him/her do well.  Everyone has a role in quality improvement.

in the continuous improvement

A never-ending journey of improvement through the application of theory and a systematic process using appropriate tools.

of systems

Of all systems (design, production, delivery, service, learning, etc.) of purposeful activities.

to provide products and services

All products and services that achieve the organization's purpose.

which result in customer satisfaction now

Fulfilling customer needs and expectations so well that customers keep coming back for products and services and that they boast about them to friends and neighbors.

and in the future.

Over the long term, even anticipating customer needs and expectations as they change without neglecting the realities of the present.